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Frequently Asked Questions

Wedding favors ideas : affordable, creative, memorable, unique and favorite!
index - Guides - Exchanges & Returns

We are confident that you will be happy with the quality of our products. We do allow our customers to order sample from us in order to take a close look at the real products. 

All invitations and stationery are non-refundable and non-exchangeable as these are all customized for you and your event. If you would like to take a look at the quality of our products, please request a sample from us.

All favours are specially ordered in for your event. As such favous are non-refundable and non-exchangeable. If you would like to take a look at the item you are after, please check with us to find out if we have any samples on-hand for the item you are keen on. If samples are available, you may purchase a sample prior to placing your order.

Ring Pillows and Guest Books
If there is any dissatisfaction with your order for the above items, please drop us an email within 3 days of receipt of your order and we will be happy to work it out with you. In this case, if a return or exchange is effected, all costs of shipping and handling will be borne by yourself.

Personalized Items
All personalized items (including but not limited to stationery, custom printed ribbons) are non-refundable and non-exchangeable.

If there is an error in your order due to a mistake on our end, drop us a mail and we will gladly resolve it for you.

However, if it was an error on your part, we regret that we are not able to refund, replace or provide a discount for reorders.

Other Items
Please drop us an email if the item is not covered in the categories above.

Exchanges & Returns
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